Property Manager FAQs

Frequently Asked Questions from our Property Managers and prospective Property Managers

Cullen Canazares avatar
Written by Cullen Canazares
Updated over a week ago

What credit agencies do you report to?

We report rental payments to TransUnion. In the future, we will submit your rental payments to the other credit bureaus as they adopt rent payment data in their systems.

How do I sign up?

We actually need your tenants to sign up with our services first! Your tenants will provide your company name, phone number and have the option to provide your email address for our verification process. We try to make verifying your tenant's rent payment history as easy as possible for you. There is no fee for property managers and our verification process is usually completed by filling out a Rental Verification Form sent to you via fax or email. We can also do verbal verification over the phone.

How do you verify my tenants’ rent?

Each month we will check in with you to make sure that your tenants rent payments were on time. We can verify with a phone call, email or fax.

Why did I receive a Rental Verification form from a Tenant that is not on notice?

We verify the tenant's rental payment history with a Rental Verification form. This does not mean the tenant is giving notice or attempting to break their lease or move out. They simply want to add their rent payment history onto their credit report. Our form allows us to verify their rent payment history by confirming move in date, address, lease terms and if they were ever 30 days late with rent.

What if I have a couple renting from me. Would both sign up?

When couples apply for loans and mortgage, both their individual credit scores are pulled. We provide an easy way for a renter to add their spouse or roommate during registration.

Do I have to change how rent payments are made to me?

No. You do not need to change how tenants pay rent to you. Your tenants can continue to pay rent the way they currently do.

Why can’t I report rent to the Credit Bureaus myself?

Property Managers cannot report rent payments themselves unless they have thousands of units and complete extensive compliance procedures with the credit bureaus. A neutral, third party verification service gives you the ability to submit rent payments to the credit bureaus without taking on additional work.

If you have any further questions or difficulties, send us a message via our online chat feature. It's the little orange bubble right down there in the bottom right corner! You can also reach us with a phone call at 720-307-1466.

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