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Credit Report Access, Cancellation and Refund Policies
Credit Report Access, Cancellation and Refund Policies

Learn about our Satisfaction Guarantee and how to cancel your Rental Kharma account

Cullen Canazares avatar
Written by Cullen Canazares
Updated over a week ago

Credit Report Access

At no time during the the registration process or during your membership with Rental Khama will we do a hard inquiry on your credit report or have access to your full credit report. On rare occasions when we need to troubleshoot a possible reporting error for your rent reporting service, Rental Kharma does have access to systems at the credit bureaus to ensure that the information we submitted is accurate.

Cancellation Policy

A member can cancel their monthly rent verification subscription at any time! We have no contracts or cancellation fees!

Refund Policy

Satisfaction Guarantee

  • A member is eligible to receive a full refund for the verification fee if we are unable to verify their rental payment history. 

  • A member is eligible to receive a full refund for the verification fee if you are not happy with your results. 

  • ALL Refund Requests must be made within 90 days of our first reporting your rent to the credit bureau(s). Refund requests made after the 90 days will not be processed. 

How to request a refund 

  • Simply call 720-307-1466 Ext 4

  • Email us at [email protected]

  • Refunds are processed within 1-3 business days of the request. 

  • It can take 7-10 days for a refund to show up on your bank or credit card account.


If you attempt to provide false information to our company.

If you attempted to report a private mortgage. 

If you attempted to report an illegal sublease.

If you attempted to report a commercial property.

Refunds for accounts that have Moved Out or Go Non-Responsive

  • We depend on the help of our members to run smoothly. 

  • If you move out, please let us know as soon as you can. 

  • We understand that life can get busy and that things slip through the cracks, which is why we will do our part by continuously contacting your property manager or landlord to stay up to date as best we can. 

  • If we have a non-responsive account for 3 months or under, we will reach out to our member to see if you have moved or need to cancel ongoing services, no monthly fees will be reimbursed.

  • For those rare cases when we have non-responsive accounts for 4 months or over, we will offer to add a new lease free of charge or a reimbursement of up to 3 months of your monthly fee.

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